Privacy Policy

Please make sure to read our full policies before shopping. Enchanted Healing is not responsible for the loss or damage of items/packages. Once they are in the possession of USPS, UPS or any shipping company we use, we no longer have any control or responsibility. If you want insurance or signature confirmation on your packages, see below.

NO CANCELLATIONS, RETURNS, OR REFUNDS OF ANY KIND

We do not allow any refunds, returns, or exchanges, all sales are final. Items are one of a kind and cannot be replaced. Crystals are formed by nature and have natural cracks, crevices, colorations, etc. Some are incredibly soft and may have slight shedding during shipments unfortunately.

 If your item arrives with significant damage, please see below. If for any reason, we grant an exception, your refund will not include shipping costs, both original and return cost. If there are issues with your order, you must email me within three days of the delivery date, by responding to your orders email confirmation. Packages marked delivered will not be refunded unless they have added route package protection. I only have one website, this one, I am not associated with any site, pretending to be an outlet or Enchanted Healing, they are scammers.